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Groll Family Fitness welcomes you as a new member and will do everything it can to help you reach your fitness goals.

Groll Family Fitness designed the Membership Policies ("Policies") and the club rules ("Rules") to ensure a safer and more enjoyable environment in which to exercise. So, please be thoughtful and observe the Policies and Rules as you, and all members, agreed to follow. Groll Family Fitness may, in its sole discretion, modify the Policies and Rules without notice at any time. It's your responsibility to know and follow the most current Policies and Rules.

The following Policies replace all previous Policies. If there is any conflict between these Policies and the Rules, these Policies apply. However, if there are Rules with a later date than these Policies, the Rules apply. All approved signs posted in a club or on the premises shall be considered a part of the rules and regulations of Groll Family Fitness.

Groll Family Fitness EQUAL OPPORTUNITY POLICY STATEMENT

Groll Family Fitness seeks, enrolls, and maintains memberships without regard to race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, marital status, sex, sexual orientation or age. It is further club policy that no circumstance or conduct undertaken by club personnel shall have the effect of discrimination on the basis of any of the aforementioned classifications. All club members shall have full and equal access to the club facility. All members with disabilities shall be entitled to reasonable accommodations for their physical and mental impairments. Any members with disabilities shall be entitled to reasonable accommodations for their physical and mental impairments. Any member who believes that he/she is/has been treated unfairly on any of the aforementioned matters should first report to Club Management or to the Groll Family Fitness Corporate Administration Center at (866) 232-9979 (toll free).

MEMBERSHIP ID CARDS

Groll Family Fitness issues a membership ID card to you for identification purposes. You may not let anyone else use it. Use of your card by anyone else will cause it to be confiscated, and a fee will be charged to redeem it. The ID card is Groll Family Fitness's property and you must return it immediately if your membership is terminated or canceled. There is a fee for lost ID cards.

CHECK-IN

You must check in at the front desk and present your membership card before you use the Facilities. If you have not yet received your permanent membership card, you must show a photo ID. The photo ID can be an original or copy of a driver's license, state ID, student ID, military ID or passport.

MEMBERSHIP HOLD POLICY

Qualification: Groll Family Fitness will only hold your membership if you are in good standing with all Enrollment Fees paid and current on your Monthly Dues and you qualify as follows:

  • Medical Disability: You must provide Groll Family Fitness with verification from your physician stating your medical disability will prevent you from using the Facilities. You can ask at your club for a Groll Family Fitness form which you must sign which is acceptable for documenting your medical disability. The term for a medical hold is two (2) months and will resume automatically unless another form in given.
  • Personal Hold: You must provide Groll Family Fitness with a written statement prior to leave. This may be used for personal situations. The term for a Personal hold is two (2) months and will resume automatically unless another form in given.
  • Financial Hold: You must provide Groll Family Fitness with a written statement prior to leave. This may be used for Financial hardship situations. The term for a Financial hold is two (2) months and will resume automatically unless another form in given.
  • Dues During Hold: If Groll Family Fitness approves a membership hold no Dues will be collected with respect to such time and your right to use Groll Family Fitness Facilities is also frozen or suspended and Groll Family Fitness can deny you access to any Groll Family Fitness club during such hold. In the event your membership is prepaid, the term of the prepaid membership shall be extended, without Dues, for the same period of the hold. Membership will be reactivated and your EFT will automatically resume at the end of your hold period.
  • Notice: You must provide at least thirty (30) days notice for a hold request to allow Groll Family Fitness to process your request. If your request does not conform to the Membership Hold Policy, you will be notified that your request has been denied and your membership shall remain active unless cancelled.
  • No Other Holds Allowed: Groll Family Fitness will not allow any hold that does not comply with the foregoing policies.

GUEST PRIVILEGES

Groll Family Fitness encourages you to bring friends, relatives and business associates for a guest visit. We strongly recommend that you make an appointment for your guest's visit and a tour/orientation may be required. A guest must check in at the front desk, be at least 18 (16 or 17 year-old minor of a parent or legal guardian who is a member is okay if the parent or legal guardian also signs release forms), sign a medical and injury release form and pay a guest fee before using the Facilities. Groll Family Fitness may restrict the number of guests and times you may bring guests. You must inform guests about these Policies because Groll Family Fitness will ask them to leave the Facilities for any policy violations.

USE OF THE FACILITIES

  • Availability of Facilities: Any or all of the Facilities or services, including but not limited to, classes, equipment, babysitting may have limited hours or may be discontinued altogether at any time and be offered on a "first come first served basis." Groll Family Fitness reserves the right to charge a separate participation or reservation fee for any or all of these Facilities or services.
  • Conflicts Regarding Use: Please don't linger on the equipment because other members may want to use it. No member should monopolize the equipment or weights. If there is a sign-up list for the use of the equipment and a maximum time limit on its use, Groll Family Fitness expects all the members to follow the Rules. In short, observe gym etiquette. If there is a conflict over use, let Groll Family Fitness management resolve it.
  • Specialty Classes: Groll Family Fitness has specific procedures, rules and may charge you for the use of the studio and special classes. Please see the front desk or read the posted information for these activities.
    Weights & Other Equipment: There are specific Rules posted regarding the use of the weights and other equipment in the Facilities. As a courtesy, please replace the weights on the rack after you use them and wipe off any benches after your use.
  • No Solicitation: Groll Family Fitness Club facilities are provided for the private use of club members only and are not open to the public. Any solicitation within any club is absolutely forbidden. This includes, for example, solicitation for profit, political purposes or any other reason. This includes, but is not limited to, use of petitions, distributing or posting leaflets, notices or advertising anywhere in a club facility, or leaving multiple copies of leaflets or other papers in any clubs areas, unless approved by management.

GENERAL POLICIES FOR MINORS

Please check with the front desk for specific rules, regulations and fees covering the Daycare and minors. You and your minor children must follow any such rules or regulations and pay any applicable fees.

  • Minors Under 12: May not use the Facilities at any time and must be accompanied by a parent or guardian at all times when in the Facilities, unless the minor is registered in Daycare or participating in a Groll Family Fitness approved program. If your minor child reacts negatively or cannot behave, Groll Family Fitness will ask you to make other baby-sitting arrangements. Groll Family Fitness does not permit children over six years old of the opposite sex in the dressing or shower rooms. The policy on the use of the Facilities does not apply to minors under 11 who are not members, but are enrolled in Groll Family Fitness's Fitness Kids Program. Please see the Daycare Policies & Procedures.
  • Minors 12 - 19: May use the Facilities without being accompanied by a parent or guardian if the minor is a member or a guest and have signed the Membership Agreement. Groll Family Fitness reserves the right, in its discretion, to require that a parent or guardian accompany a minor.

LOCKERS

Groll Family Fitness provides lockers for your use on a daily basis only and suggests that you use a lock to protect your property. Do not leave any valuable property in a locker at any time. Groll Family Fitness is not responsible for any theft of, or damage to your property. If you leave a lock on the locker overnight, Groll Family Fitness has the right to cut it off. Groll Family Fitness will consider your property abandoned if left overnight. If you leave your property overnight, Groll Family Fitness shall have the right to donate your property to charity.

PROHIBITED ITEMS AND ACTIVITIES

  • No Alcohol, Drugs, or Smoking: You cannot use the Facilities or engage in any activity at Groll Family Fitness while under the influence of illegal drugs or alcohol. Also, Groll Family Fitness does not permit smoking, alcohol, illegal drugs, including steroids in its Facilities.
  • No Weapons: No weapons of any kind are permitted in Groll Family Fitness's Facilities.
  • No Photographic or Video Equipment: No photography, video taping, filming or audio recording is permitted on these premises without written permission of the Management of Groll Family Fitness Fitness.
  • Food & Beverages: Groll Family Fitness reserves the right to limit the consumption of food or beverages in workout areas.
  • Personal Training: Under no circumstance is any member to train another member for compensation. If it is determined that paid personal training has been conducted on the premises, the trainer and trainee will each lose their membership.
  • Outside Equipment: Groll Family Fitness reserves the right, in its sole discretion, to limit or restrict the use of outside equipment in the club.

DRESS/TOWEL POLICY

Groll Family Fitness requires you to wear appropriate clothing and footwear while in the Facilities. Here are general guidelines: gym shorts, T-shirts, jogging, aerobic and sweat outfits are all right for exercising or aerobics, but street clothes/shoes and jeans are not. No street or black-soled shoes permitted. You must have a cloth towel with you during workouts to protect and clean the machines you use.

CONDUCT

While in the Facilities, Groll Family Fitness does not permit and will not tolerate any inappropriate conduct. Such conduct includes, without limitation, using loud, abusive, offensive, insulting, demeaning language, profanity, lewd conduct or any conduct that harasses or is bothersome to members or Groll Family Fitness employees.

VIOLATION OF RULES

If any member or guest violates any of the Policies or Rules, Groll Family Fitness will ask that person to stop or leave. A violation may also cause Groll Family Fitness to terminate the violator's membership according to the terms of their Membership Agreement.